Privacy Policy

Who we are

Fixmara is an independent device repair and retail business at Jl. Raya Canggu No. 101X, Kerobokan Kaja, Badung, Bali 80361, Indonesia. Fixmara was formerly known as iAm Store Bali.

For questions about this policy or your personal information, email hello@fixmara.com or call +62 819-9943-0835.

Information we collect

Depending on how you interact with us, we may collect:

• Your name, phone number, email address and preferred contact language.
• Device details such as model, serial number, IMEI, condition, reported fault and repair history.
• Repair records, quotations, approvals, warranty records and collection details.
• Order details, products, configuration, delivery or pickup information and payment status.
• Messages, photographs or documents you send through WhatsApp, email or another contact channel.
• Basic technical logs supplied by our hosting provider, such as IP address, browser type, requested page and time of access.

How we use information

Visit requests store your contact details, device, issue and selected time. A private booking code lets you manage the visit; only its hash is stored on the server. Staff record repair progress, estimated costs and evidence of customer approval. Internal notes are not shown in the customer repair lookup. Photos selected in the booking form stay on your device and must be attached manually in WhatsApp.

When you save a Shop order request, we store your name, WhatsApp number, product selections and notes so the store can follow up. Saving a request does not send a WhatsApp message, confirm a purchase or reserve stock. The next button lets you send the saved summary to our WhatsApp account.

• To diagnose a device and provide a quotation.
• To obtain approval, complete a repair and tell you when a device is ready.
• To confirm product availability, process an order and arrange pickup or delivery.
• To process or verify payment and prevent fraud.
• To provide warranty support and maintain accounting or transaction records.
• To keep the website secure, understand technical errors and comply with applicable law.

We do not sell personal information. We do not use repair data to access or inspect unrelated private content.

Device and repair data

Please back up your device before repair and remove any information you do not want available during testing. A passcode may be requested only when it is reasonably required to diagnose or test the repair. You may decline, but this can limit testing.

If we encounter personal content while performing an authorised repair, we treat it as confidential and access no more than reasonably necessary to complete the work.

Sharing and service providers

We may share limited information with providers that help us operate the business, including hosting, communication, payment, accounting, delivery and technical service providers. They receive only the information required for their role.

WhatsApp, Google Maps, payment providers and other external services apply their own privacy terms. Information may also be disclosed where required by law, to protect a person or property, or to investigate suspected fraud.

Payments

Card, bank transfer, Wise and cryptocurrency transactions may be processed by external providers. Fixmara does not intentionally store complete card credentials. A provider may collect transaction identifiers, account details, device information and fraud prevention data under its own policy.

For cryptocurrency payments, confirm the amount and the RedotPay ID with a Fixmara staff member before sending funds. Blockchain transactions can be irreversible.

Retention and security

We keep information only as long as reasonably needed for the purpose it was collected, including repair delivery, warranty support, accounting, dispute handling and legal obligations. Retention can vary by record type.

We use reasonable organisational and technical safeguards. No online or physical storage method is completely secure, so we cannot promise absolute security.

Your choices and rights

Subject to applicable Indonesian law, you may ask us to explain how your information is used, provide access, correct inaccurate data, delete information no longer required, or withdraw consent where consent is the basis for processing.

We may need to verify your identity and may retain information that must be kept for legal, accounting, fraud prevention or dispute purposes. Indonesia's Law No. 27 of 2022 governs personal data protection and data subject rights.

Website technology and links

This website may use essential browser storage or server logs needed for functions such as a shopping bag, security and error diagnosis. We do not currently operate advertising tracking cookies on this website.

If analytics is activated, Google Analytics loads only after you choose Allow analytics. It may process page views, searches and interaction events such as opening the Bag or contacting Fixmara. Choosing Decline keeps analytics disabled, and your preference is stored in your browser.

Links to WhatsApp, Instagram, Google Maps and other websites take you to services we do not control. Review their policies before providing information.

Changes to this policy

We may update this policy when our services, providers or legal obligations change. The latest version will appear on this page with its updated date.