Terms & Conditions

About Fixmara

Fixmara is an independent device repair and retail business at Jl. Raya Canggu No. 101X, Kerobokan Kaja, Badung, Bali 80361, Indonesia. Fixmara was formerly known as iAm Store Bali.

By booking a repair, ordering a product, making a payment or using this website, you agree to the terms that apply to that service.

Diagnostics, quotes and approval

• Initial diagnostics are free unless we clearly agree a specialist fee with you in advance.
• We provide an estimated price before repair work begins. We will ask for approval if inspection reveals a different fault, part or price.
• A quote may change if parts availability, exchange rates or the condition of the device changes. Unless stated otherwise, a quote is valid for 7 days.
• If an approved repair does not resolve the agreed fault, no repair charge applies, except for a separately agreed diagnostic, data recovery or specialist service.

Your authority and information

You confirm that you own the device or have authority from its owner to request the work. You must tell us about known liquid exposure, prior repairs, unusual faults and any security or ownership issue that could affect safe service.

We may refuse service where ownership is unclear, the device appears unlawfully obtained, or the requested work could be unsafe or illegal.

Before a repair

Back up important data, remove SIM cards and removable accessories, and disable device tracking if requested. Repair and diagnostic work can involve data loss even when reasonable care is taken.

A passcode may be requested only when reasonably needed for diagnosis or testing. You may decline, but some functions may remain untested. Our handling of device information is explained in the Privacy Policy.

Repair service

A visit request holds an available arrival slot pending staff confirmation. It is not a promised repair completion time. You can use the reference and private booking code to request a new time or cancel before the visit. Rescheduling requires confirmation again. Contact the store for changes after the scheduled time.

Completion times are estimates, not guarantees. Hidden damage, part availability, testing or additional approval can change the estimated time.

We explain the proposed part grade where relevant. A repair can reveal unrelated or pre-existing faults. Liquid damage, logic board work and data recovery are best-effort services and may have different warranty limits.

Completed repairs are covered under the separate Warranty Policy.

Products and orders

Product listings and price lists are a guide and remain subject to stock, configuration, colour, condition and final confirmation. Prices are displayed in Indonesian rupiah unless stated otherwise.

An enquiry or WhatsApp message does not reserve stock. An order is confirmed only when a Fixmara staff member confirms the exact item, final price, availability and any required payment. Product condition and warranty will be stated before purchase.

Payments

Available in-store methods may include cash, card, bank transfer, Wise and cryptocurrency. A payment is complete only after Fixmara verifies receipt.

Before sending cryptocurrency, confirm the amount and verified RedotPay ID 1587217203 with a Fixmara staff member. Check every address and network carefully. Cryptocurrency and blockchain transfers can be irreversible.

Keep your receipt or transaction proof. Any provider fees, conversion rates or network charges are your responsibility unless we agree otherwise in writing.

Collection and uncollected devices

Please collect a completed device within 30 days after we notify you. If it remains uncollected, we will make reasonable attempts to contact you using the details provided.

Storage charges may apply after 60 days if we notify you first. After 90 days, an uncollected device may be recycled, disposed of or otherwise handled as permitted by law to recover reasonable repair and storage costs. Contact us early if you need more time.

Returns and faulty products

Tell us promptly if a product is faulty and bring the item, accessories and proof of purchase for assessment. Eligible unused, sealed accessories may be returned within 7 days with proof of purchase, subject to inspection and any exclusions clearly disclosed at sale.

Nothing in these terms removes rights or remedies that cannot lawfully be excluded under applicable Indonesian consumer protection law.

Responsibility and reasonable limits

We take reasonable care of devices and products entrusted to us. To the extent permitted by law, Fixmara is not responsible for pre-existing faults, normal deterioration, loss caused by inaccurate information, or indirect loss that was not reasonably foreseeable.

You remain responsible for backups. We do not guarantee recovery or preservation of data unless a specific data recovery service and outcome are agreed in writing. These limits do not apply where liability cannot legally be limited.

Website information and trademarks

We work to keep website information accurate, but prices, specifications, stock and service details can change. Contact us for current confirmation before relying on a listing.

Fixmara is independent and is not affiliated with, endorsed by or authorised by Apple Inc. Apple and its product names are trademarks of their respective owners and are used only to identify products, compatibility and repair services.

Applicable law and changes

These terms are governed by the laws of the Republic of Indonesia. We will first try to resolve any concern directly and fairly. Any dispute that cannot be resolved will follow the process available under applicable Indonesian law.

We may update these terms when our services or legal obligations change. The latest version will appear here with its updated date.