Repair pickup across Bali

How pickup works

Bali traffic makes a round trip from Uluwatu or Ubud to Canggu most of a morning. You should not lose a day of your trip to a cracked screen, so the device travels instead of you.

• 1. Message us first. Send the device model, what went wrong and where you are staying. A photo of the damage often lets us tell you the likely repair and rough cost before anything moves.
• 2. Pickup by Gojek or Grab. The collection is arranged on WhatsApp and a courier brings the device to our workshop on Jl. Raya Canggu.
• 3. Free diagnosis, then your decision. We inspect the device, send you the findings and a confirmed total, and do nothing until you approve. If a repair does not make sense, we say so.
• 4. Tested, then returned. After the repair is tested, the device comes back to you the same way. You can also collect it from the store if that suits you better.

Nothing about the repair itself changes because the device arrived by courier. The process, the approval step and the written warranty are the same as for a customer who walks in.

Where we collect from

Our workshop is in Canggu, and we collect from wherever a Gojek or Grab courier can reach.

• Canggu, Berawa and Pererenan
• Seminyak and Kerobokan
• Kuta and Legian
• Uluwatu, Bingin and Jimbaran
• Ubud
• Sanur and Denpasar

And anywhere else in Bali. Distance changes two things only: how long the courier takes, and the courier fare you pay. Neither affects how the repair is diagnosed or priced.

Before you send it

• Back up if it still works. Repair work is not intended to erase data, but no repair on a damaged device can guarantee it.
• Remove the SIM card and anything you do not need back. Send the device on its own unless we ask for more.
• Send the charger for charging faults. For a laptop or iPad that will not charge, the adapter and cable are often the cause, and we cannot rule that out without them.
• Pack it properly. A padded pouch or a small box protects a device on a scooter far better than a loose bag.
• Never send a passcode over chat. If one is needed to test an approved repair, we discuss it with you directly, and you may decline.

Courier services apply their own terms to items in transit. For a high-value MacBook or a device holding irreplaceable data, you may prefer to bring it in yourself or send it with someone you trust.

Timing

Many common repairs can be completed the same day when the part is in stock. With pickup, add the courier time in each direction, which depends on distance and traffic more than on anything we control.

Board-level work, liquid damage and data recovery are diagnosis-led and take longer. When a part has to be ordered, that wait is confirmed separately. We give you a realistic estimate after inspection rather than a promise made from the symptom alone.

For liquid damage, speed matters more than anywhere else. Keep the device off, do not charge it, and send it as soon as you can. See water damage repair.

Leaving Bali soon?

Tell us your departure date in the first message. If the repair cannot realistically be finished and returned before you fly, we would rather say so before the device leaves your villa than after.

• Back up before you travel, whatever happens with the repair
• Payment is accepted by card, bank transfer and Wise, as well as cash
• We work in English and Indonesian
• Ask how a warranty claim would work once you have left the island before approving the repair

Price

Repair costs follow the guides on each service page and are confirmed after diagnosis, before you approve anything. The initial diagnostic is free.

The courier fare is paid by you and is separate from the repair cost. It is the standard Gojek or Grab fare for the distance, confirmed before the pickup is booked. See the price list and repair services for the published starting guides.

Work carried out by Fixmara includes a 30-day written warranty covering the specific work listed on your repair invoice, subject to the warranty terms and exclusions.

Pickup questions